Returns & Refund Policy

We want you to shop confidently with Marbrè Dining Company. This policy explains returns, cancellations and refunds for purchases made online. Nothing in this policy limits your statutory consumer rights.

Your right to cancel an online order

For most standard products bought online, you can cancel your order from the time you place it until 14 days after the day you receive the goods, without giving a reason. If items in one order arrive separately, the period normally runs from delivery of the last item. To cancel, email hello@marbredining.co.uk with your name, order number and a clear statement that you wish to cancel.

Once you notify us, you normally have a further 14 days to return the goods. Please contact us for the appropriate return location and handling instructions before arranging a large-furniture return. Our correspondence address is not the returns depot.

Returning standard products

Take reasonable care of the goods while you inspect them. You may examine an item as you would in a shop, but a deduction from the refund may be made for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Opening the original packaging or assembling an item does not automatically remove a statutory cancellation right.

Please retain and reuse protective packaging where possible to prevent damage in transit. Original packaging is recommended for safe transport, but is not an absolute condition of your statutory cancellation rights.

Return delivery costs

For a change-of-mind cancellation, you are normally responsible for the direct cost of returning the item where this was communicated before purchase. Dining tables are large, heavy items and may require a specialist insured furniture courier. We can explain available collection arrangements and any applicable return charges before arranging a collection. Please contact us before ordering if you need a return-cost estimate for a particular table or postcode.

If goods are faulty, damaged, misdescribed or otherwise do not meet your statutory rights, we will address the issue at no additional cost to you where the law requires.

Made-to-order and individually customised tables

Some of our stone dining tables are produced only after an order is received. Being made to order does not, by itself, remove your legal right to cancel. The usual change-of-mind cancellation right may be excluded where goods are made to your individual specifications or are clearly personalised. Choosing a standard size or finish from our advertised options does not necessarily qualify for this exception. We will explain any applicable personalised-goods exception on the relevant product or quotation before you order.

Customised items that fall within this statutory exception cannot normally be cancelled for a change of mind. This does not affect your rights if goods are faulty, damaged or not as described.

Damaged, faulty or incorrect items

Inspect your delivery when reasonably possible and tell us promptly if something appears damaged, faulty or incorrect. Photographs can help us investigate quickly. Reporting within 24 or 48 hours is appreciated where practicable but is not a condition of your statutory rights. Under the Consumer Rights Act 2015, remedies may include repair, replacement, a price reduction or a refund depending on the circumstances and timing.

Refund timing

For a valid change-of-mind cancellation, we will refund the price paid and the basic standard outbound delivery charge, if any, as required by law. We may withhold the refund until we have received the goods back or you have supplied evidence of sending them, whichever is earlier. We will process the refund within 14 days of that point, to the original payment method unless otherwise agreed.

Any enhanced or optional delivery service costing more than standard delivery is treated according to the applicable statutory rules. Any permitted deduction for diminished value will be explained.

Warranty and your rights

Supplier or manufacturer's warranties provide additional cover and do not replace your statutory consumer rights. Refer to the individual product page for the warranty offered with that product.

Contact us

Email hello@marbredining.co.uk or telephone 0333 772 4512. Please provide your order number and details of the issue so we can help.